Customer help
Frequently asked questions
Quick answers about ordering, delivery, personalisation, payment, tracking and corporate gifting with Makoye.
Delivery information
Check delivery methods, collection and destination guidance.
Track your order
Use your Makoye reference and purchaser email address.
Policies and terms
Review payment, cancellation, returns and personalisation terms.
How do I place an order with Makoye Gifts?
Choose a product, select any required option, complete personalisation where applicable, add it to your cart, then enter the recipient and delivery details at checkout. Your verified total is sent securely to PayFast for payment.
Can I send a gift directly to someone else?
Yes. At checkout you can mark the order as a gift, enter the recipient name and mobile number, add delivery instructions and include a personal gift-card message.
Is a gift-card message included?
Yes. You can add a short complimentary message during checkout. The message is attached to the order so the Makoye team can prepare it with the gift.
Does Makoye offer same-day delivery?
Selected products can qualify for same-day local delivery in eligible Gauteng areas. Availability depends on the product, destination, production requirements and the time the order is placed. The website shows the relevant delivery option before checkout.
Does Makoye deliver nationwide?
Products marked for nationwide delivery can be couriered to supported South African destinations. Timing varies by destination and production lead time, and the delivery details are confirmed as part of the order process.
Can I choose a future delivery date?
Yes. Checkout includes a preferred delivery date field. Makoye will use that date as the requested target and will contact you if product preparation or courier conditions require an adjustment.
Can I collect my order?
Products that support collection can be collected from Makoye in Pretoria after the order is confirmed and prepared. Collection timing is confirmed before you travel.
How does personalisation work?
Products that can be personalised show a Customise action. Complete the requested name, wording, image, artwork or option before adding the item to your cart. Required details are validated again before checkout.
How do I track an order?
Use the Track Order page and enter the Makoye tracking reference together with the purchaser email address. The page shows the latest stored order and payment status.
How are payments processed?
Makoye uses PayFast for secure online payment. Makoye does not store card details, and an order is only marked paid after the payment notification has been verified on the server.
Can I change or cancel an order?
Contact Makoye as soon as possible. Changes and cancellations depend on the order status, whether personalisation or production has started and the applicable cancellation or personalisation policy.
Do you support corporate and bulk gifting?
Yes. Makoye supports corporate gifts, branded items and printing. Use the Corporate Gifts page to request a quote for quantities, branding, required dates and delivery requirements.
Still need help?
Speak directly with Makoye about a product, delivery area, custom order or existing order.