1. Report errors in writing within 7 days
Any errors or disputes must be reported to Makoye Gifts in writing within 7 days, by email to info@makoye.co.za or WhatsApp to +27 81 313 0733. Include the order reference, a description and clear photographs where available.
Where goods are defective, unsafe, incorrect or do not reasonably match the approved order, Makoye Gifts will assess the matter and provide the repair, replacement or refund required by applicable law. The statutory implied warranty of quality remains available for qualifying goods.
2. Change of mind and incorrect details
Refunds are not provided for change of mind or incorrect details submitted by the customer. Please check spelling, customisation and delivery details carefully before placing an order.
All deposits are non-refundable and credit notes are not redeemable for cash.
3. Personalised and made-to-order goods
Personalised items are non-refundable once production has started, even if cancellation is requested within 3 hours of placing the order, because the product was made to the customer’s specifications.
This does not apply where the personalised item is defective, incorrect, unsafe or materially different from the approved proof or order details because of a Makoye error.
4. Balloons, flowers, food and other perishable goods
Makoye Gifts is not responsible for damage to balloons after collection or delivery. Helium-filled balloons are sensitive to temperature and may shrink or expand, so keep them away from direct sunlight, sharp objects and extreme heat.
Fresh, edible or time-sensitive goods cannot be returned after delivery because preferences changed. Quality concerns should be reported promptly with photographs so freshness, handling and delivery conditions can be assessed.
5. Return process
- Contact info@makoye.co.za or WhatsApp +27 81 313 0733 in writing with the order reference within 7 days.
- Wait for written return, collection or inspection instructions before sending anything back.
- Package returnable goods securely and include all supplied parts or accessories.
- Do not dispose of allegedly damaged goods until Makoye Gifts confirms that inspection is not required.
6. Refunds
Approved refunds are returned through the original payment method where reasonably possible. Bank and payment-provider processing times are outside Makoye Gifts’ direct control.
A refund for a cancelled order is subject to the 30% handling fee in the Cancellation Policy. Delivery charges are refunded where required by law or where Makoye Gifts confirms that the order could not be fulfilled.
Need help with a policy or order?
Shop 19 Van Erkom Building, 217 Pretorius Street, Pretoria, 0002
These policies are intended to provide clear store information and must be read subject to South African consumer and privacy law. Nothing stated here limits a right that may not lawfully be excluded.