Terms & Conditions

Terms and conditions of service

1. All designs made are based on customer specifications. Please ensure all spelling and customisation details are correct when placing your order.
2. Full payment is required to confirm your order.
3. Cancellations must be made within 3 hours of placing your order to be eligible for a refund.
4. A handling fee of 30% will be levied on cancelled orders.
5. Personalised items are non-refundable once production has started (even if cancellation is made within 3 hours).
6. Refunds are not provided for change of mind or incorrect details submitted by the customer.
7. We are not responsible for damage to balloons after collection or delivery. Helium-filled balloons are sensitive to temperature and may shrink or expand. Keep balloons away from direct sunlight, sharp objects and extreme heat.
8. Hampers that have food items or goodies, flowers and balloons are only available for local deliveries. Courier of such hampers is at the owner’s risk. Makoye Gifts, its employees and partners will not be held responsible for any damage that may occur during transit.
9. We are not liable for delays, damages or loss due to incorrect delivery information or handling after delivery or collection.
10. We do not take responsibility for allergic reactions caused by latex or other materials used in our products.
11. Lamination of documents is at the owner’s risk. Makoye Gifts will not be held responsible for any damage that may occur during the lamination process.
12. Goods will not be released on a proof of payment.
13. Goods will only be released once full payment has been confirmed in our bank account.
14. Please note: all deposits are non-refundable and credit notes are not redeemable for cash.
15. Goods not paid for in full and not collected within 3 months will be destroyed.
16. Any errors or disputes must be reported to Makoye Gifts in writing within 7 days.

Supplier and contact details

The supplier is Makoye Gifts, operating from Shop 19 Van Erkom Building, 217 Pretorius Street, Pretoria, 0002. Contact: info@makoye.co.za or +27 12 881 4532. Business hours: Mon–Fri: 08:00–17:30 · Sat: 08:00–13:00 · Sun: Closed.

The website, order confirmation, invoice and these policies together record the agreement between Makoye Gifts and the customer.

Online orders and payment

• Prices are displayed in South African rand unless stated otherwise. Delivery and optional add-ons are shown separately where applicable.
• Online payment is processed through PayFast. An online order is confirmed only once PayFast confirms full payment to Makoye Gifts; a proof of payment does not confirm an order.
• The 3-hour cancellation period starts when the order is placed. Urgent, same-day and dated orders may enter production immediately after payment, so please confirm names, artwork, delivery details and dates before paying.
• Corporate or custom quotations remain valid for the period stated on the quotation.
• Makoye Gifts may correct an obvious pricing or description error before accepting an order and will offer the customer the choice to proceed at the correct price or receive a refund.

Products and availability

Handmade items, flowers, balloons, printing and screen colours may show reasonable natural or production variations.

An item shown online may become unavailable before payment is confirmed. Makoye Gifts will contact the customer to agree on a suitable replacement, revised timing or refund where fulfilment is not possible.

Personalised content

The customer is responsible for spelling, dates, names, image quality and permission to use submitted content. Makoye Gifts may refuse unlawful, infringing, hateful, deceptive or unsafe content.

The customer grants Makoye Gifts a limited licence to use submitted content only to prepare, produce, fulfil and support the order.

Photos of orders in adverts and marketing

At checkout every customer is asked to answer Yes or No to whether Makoye Gifts may photograph or film the products made for the order and use those photos or videos in adverts and marketing, including the Makoye website, social media and in store. An answer is required, and the order goes ahead with either answer.

Makoye Gifts uses photos or videos of a customer’s order in adverts or marketing only where the customer answered Yes. Placing an order, paying or accepting these terms does not by itself give that permission. Permission given is voluntary and does not entitle the customer to payment or other compensation.

The answer, the exact wording shown and the time it was given are stored with the order.

A customer may change their answer at any time by contacting info@makoye.co.za or +27 12 881 4532 with the order reference. Makoye Gifts will then stop new use of photos or videos of that order and remove them from channels it controls where reasonably possible.

Delivery and collection

Only delivery methods supported by every product in the cart are offered. Hampers with food items, flowers and balloons are offered for local delivery or collection only.

The customer must provide a complete address and reachable recipient details. Additional costs caused by an incorrect address, unavailable recipient or repeated delivery may be charged where reasonable and lawful.

Returns, cancellations and refunds

The Returns & Refunds, Cancellation and Personalisation policies form part of these terms. Nothing in these terms or policies removes rights that cannot lawfully be excluded under the Consumer Protection Act or the Electronic Communications and Transactions Act.

Website use and intellectual property

Makoye branding, layouts, product photography and original content may not be copied or commercially reused without permission. Customers may use the website only for lawful shopping and enquiries and may not interfere with security or availability.

Governing law

South African law applies. Customers should first contact Makoye Gifts in writing so the matter can be resolved fairly. Unresolved consumer disputes may be referred to an appropriate ombud, regulator or court.